Display America® guarantees their product under a series of warranties for manufacturing defects covering The Exhibitors’ Handbook®/The Promo Handbook™ and SignPro Systems®. Under the warranty policies, product believed to be
a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to Display America for inspection. At the discretion of Display America, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping during the first year of the warranty period. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of Display America, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer's cost. Shipping charges will be the customer's responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
- Standard wear and tear usage
- Mistreatment of product
- Unauthorized alteration
- Natural disasters
- Failure to follow product instruction sheets and labeling
- Incorrect use
- Damages occurred while in transit
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact us immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of Display America for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.
Any errors occurred during the shipping/freight process that shipped under the Display America prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Display America will process the claim information and replace the affected product. For orders shipped using a customer's shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Display America will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.
Display America reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a Display America Representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to Display America for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.
Should you need to return a product due to order cancellation or any reason other than a warranty matter, Display America reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a Display America Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. Display America will not accept the return of a used or custom made product or graphic. Product should be returned in the manner in which it was received.
Order cancellations must be confirmed and approved by a Display America Representative. The cancellation of a production order for which Display America has produced or ordered raw materials may result in Display America fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
Display America reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of Display America) will be available with the customer responsible for the difference in cost.
Display America guarantees the quality and functionality of its products when used in the correct manner as illustrated on each product’s instruction sheet.
Failure to comply with Warranty Terms and Conditions may result in additional charges and fees, determined at the discretion of Display America. In cases of warranty disputes, Display America reserves the right of the final judgment and/or decision on the nature and cause of damage and the fair and applicable warranty response and/or solution.